Our standard method of delivery is using the pallet delivery network, however, Stonemarket will deliver larger or premium orders themselves.  To ensure you prepare adequately please read the full delivery guide https://lsd.co.uk/delivery-details

Pallet Network Delivery

All deliveries will be made on a wagon that has a tail lift and a pallet truck. Access must be made for a lorry (up to 32ft) otherwise additional delivery charges may be payable. You must advise us of any restrictions that will impede the delivery vehicles from delivering the Products. The Products will be delivered to the kerbside outside. Our couriers are not insured to take goods onto your premises without permission. If you require the driver to come onto your property (at their discretion and deemed safe) with the wagon, the Products, or both, this is entirely at your own risk and if the driver or wagon damages anything (including but not limited to, manhole covers, tarmac driveways, block paved drives, flagged driveways / graveled or stoned driveways, grassed areas, walls, pillars, gate posts, gates, trees, hedges, telephone wires, lights) the cost of repair will be your responsibility.

Ensure that the delivery area is flat and solid enough to take the weight of a pallet truck carrying up to 1000kg in weight. Please note Gravel and Grass are not classed as solid and flat. If the delivery area is not flat the driver will require help in getting the pallets off the vehicle. If help cannot be given there will be a redelivery charge to deliver at a time when help can be given. If you live on a hill you will need to call us before you order to find out if our delivery company can deliver to your address. This is for health and safety reasons, usually the easiest method of getting around this is for the order to be delivered to the nearest flat ground. It will be your responsibility to move the goods to your property.

Stonemarket Vehicle Delivery

Deliveries will be on based on delivery via Arctic or Drawbar vehicle which is included within the price if meet minimum pack/weight requirements. When goods are being delivered via Stonemarket's Dedicated Vehicle the delivery date can be any time within the 5 working days unfortunately sometimes we won't be notified by Stonemarket until the actual day. As soon as Stonemarket allocates a day we will contact you immediately.

Remember when handling your goods:

• Take care when removing the packaging / banding and also when removing the product out of the crate / pallet as they may have weakened during transit and could be unstable.
• The product is quite heavy, and some larger products can weigh a lot. Consider this when arranging the delivery, as you may need appropriate lifting equipment, or an extra pair of hands.